Your clients are bread and butter for you, it does not matter you have a small or big company or what services and goods you are offering. Though you should not only focus on how to please them but go beyond their expectations and requirements. In this competitive world, being “just good” is not enough.
There are some rules you can follow to make sure that you exceed your client’s expectations.
Go through the list and keep it in mind while you serve your customers, and it will be a second nature for you.
Take in Instructions Thoroughly
This is one of the important rules that you should memorize and pay attention to the customer’s instructions. Just be slow down and embed all the instructions in your mind either you are listening to him or reading something he or she has given in writing.
Ignoring the directions could make a bad taste in the customer’s mouth that may affect the relationship you are going to make with your client.
Follow the Instructions Thoroughly
This is part two of the previous point. Make sure that you have done everything said by a client and keep avoiding doing such things that are not told by the client. Consider this as an insurance. The client will trust you blindly when you exceed his or her expectations.
Choose the Appropriate Team Members
Always select the best team for handling group tasks and projects. Consider the skills of each team member and compare his competency with the task before putting that member on the project. To excel client’s satisfaction, put together the team members selected for the assigned task.
Always meat Deadlines
Complete the task assigned on time that is specified by the customer. It would be great if you deliver the product or service before that deadline. Always make a plan and timetable for the project because this is the best way to meet the deadlines. Another way is to use project planning software that helps to get the excellency. One of the features is planning board that provides a view of the project you have set up. This feature also offers alerts via email about project time.
Take an Extra Step
The example of this extra step is that if your client asks you for a resume, provide a cover letter also. Change the air filter along with changing the oil, in your auto repair workshop.
Try to resolve the complaints and issues in a right way. A company who is in search of success will know at what point battle will help and when to accept “Client is always right”. Resolve the complaints in the customer’s favor if this is possible. Use fair judgment.
Offer Rewards/ Incentives
Always offer incentives to your clients randomly even if is not that much expensive. Incentives may include promotional items like hats, T-shirts, pens and other such things that can bring a huge amount of business. It will make the customer feel appreciated. Implementation of such rewards and incentives is usually the successful technique for your business.
By implementing some of the rules, show your clients that why your business is good for investment. In result, this will improve your reputation and heighten your company’s success.